In Infor Nexus, only orders that are sent “ex works” are displayed. If the order cannot be found, it may be a “free domicile” shipment. Proceed as follows:
1. Check whether the order is an “ex works” shipment.
2. If it is an “ex works” shipment, please contact us via the contact form:
https://otto-scm.freshdesk.com/en/support/tickets/new
3. If it is a “free domicile” shipment, the shipment will be made by the supplier. Orders are not entered via Infor Nexus.
Related topics:
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